A withdrawal can be refused or put on hold for one of these reasons:
- amount below the minimum for the chosen network (see "Withdrawing my winnings");
- email address not yet confirmed: it's required before the first withdrawal;
- deposit not yet played: each deposit must be played once in tournaments before it can be withdrawn. Your winnings can always be withdrawn;
- identity check required: above $1,000 withdrawn over 30 days;
- amount of $2,000 or more: the withdrawal is approved by the team before it's sent. Your balance is debited right away; only the payout waits.
The message shown with the refusal tells you the reason. A question? Profile › Chat with an agent.